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Date Listed 30-Nov-16
Address , Edmonton, AB,
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Job Offered By Professional Employer
Company Scotiabank
Job Type Full-Time

Join the Global Community of Scotiabankers to help customers become financially better off.

A Best Workplace

Scotiabank is a premier financial institution and Canada&'s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work® Institute.

A multinational winning team
Scotiabank is Canada&'s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia. We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking.

Corporate Social Responsibility
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities.

Incorporating the key personal investment and advisory activities within the Scotiabank, Global Wealth Management provides a full range of products and services that encompass retail brokerage, investment management advice, mutual funds and savings products, and financial planning and private client services for affluent clients.

PURPOSE: The Governance & Operations Manager is responsible for contributing to Private Investment Counsel&'s overall success by leading a team and initiatives to minimize regulatory, Tier 1 and reputational risk to the firm. The incumbent will conduct ongoing supervisory activities to a high standard, identifying potential issues and concerns and ensuring appropriate corrective actions are implemented in a timely manner. The Governance & Operations Manager works closely with the Senior Manager, National Field Operations and in market Relationship Managers in order to implement risk and compliance mitigation strategies and programs, regulatory monitoring and to fulfil sales supervisory functions for the assigned Market. This role will manage a team of assigned Portfolio Administrator&'s in the delivery of superior service and operational support to PIC Relationship Managers and their clients. The Governance & Operations Manager is responsible for managing workflows and operational project and initiative rollouts, training, coaching and supporting the professional development of their team members. This includes in-market oversight and leadership to drive operational efficiency through development and implementation of best practices leading to sustainable operational excellence. KEY ACCOUNTABILITIES: 1. Executes on effective management of tier one compliance and regulatory oversight for the assigned market - Working closely with the assigned market team to uphold regulatory oversight and risk management standards resulting in enhanced client experience through effective and accurate account opening and asset transfer activities and processes. - Working with Compliance partners to implement regulatory and fiduciary guidelines into in market best practices. - Monitoring adherence to regulatory and internal Bank requirements; ensuring compliance, risk management and regulatory rules, guidelines, policies and standards are followed across the assigned market area. - Supports the audit function both in the preparation stage and issue resolution of findings. 2. Leads the delivery of client service and administration to the assigned RMS by:- Ensuring the Team provides a high degree of service and administrative support combined with innovative approaches to resolving client and Relationship Manager servicing issues while maintaining an overall low risk profile.- Understanding the PIC value proposition for consistent delivery of the desired client experience during all client interactions and coaching the Admin Team to adhere to the same standards.- Reviewing processes and providing recommendations to improve the client experience and enhance efficiencies.- Escalating and resolving any processing concerns or delays with service partners (Custody, IMS Ops)- Taking full responsibility for all Client inquiries/concerns/complaints Lead to resolve those matters within their discretion to the client&'s satisfaction and to documenting the concern to the Compliance as required.3. Lead and develop the Administration team by:- Leading and developing a team of Portfolio Administrators by providing coaching, direction and guidance.- Identifying and supporting training and developmental needs of team members.- Monitoring performance concerns of direct reports and establishing a performance management schedule to address and improve poor performance.- Establishing performance objectives annually for direct reports then monitor to ensure objectives are met.4. Support Business Development within Private Investment Counsel by:- Identifying and referring new business opportunities through ongoing client contact.- Developing processes and practices for PA/RM engagement focused on business development strategies, for leveraging across the PIC office where possible- Coordinating the preparation of material for business development activities.- Working with Market Leaders to enhance the quality of business development activities, prospects, portfolio growth through regular and ongoing support to Relationship Managers of sales strategy execution, client service and Centre-led client events.5. Support compliance, regulatory and operational risk by:- Minimizing the Bank&'s exposure to risk by complying with and ensuring team members' compliance with all procedures, regulatory activities and guidelines including Privacy, Anti-Money Laundering, Anti-Terrorist Financing, FCAC, Know Your Client, Occupational Health and Safety and Guidelines for Business Conduct.- Coaching direct reports on effectively understanding and implementing compliance regulations.- Working with Relationship Managers to strategize towards inclusion of regulatory and compliance best practices.- Proactively identifying potential and actual compliance issues and concerns and escalating to proper authority.- Liaising with the compliance department to ensure inquiries are resolved in a timely manner and identifying patterns and on-going issues and escalating as required.REQUIREMENTS:Education & Work Experience:-University Degree (Business, Economics, Accounting, Finance);-Asset: CSC & CIM, or its predecessor CIF, CFA; -Previous experience with Tier 1 compliance/regulationFunctional Competencies:-Thorough investment management know-how and depth of experience required as it relates to understanding economic and market data;-Solid understanding of Canadian Wealth Management objectives, strategies and structures & PIC Business Line&'s value proposition;-Strong compliance knowledge and experience in Private Wealth and Investment Management-Ability to cultivate and maintain strong relationships;-Highly effective verbal and written communication skills to be able to effectively articulate views both within the Bank and externally;-Extensive knowledge of all applicable regulatory rules, guidelines, policies and requirements.-Strong interpersonal, & listening and people management skills.

To apply for this position please CLICK HEREScotiabank is committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
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