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Date Listed 01-Dec-16
Address , Port Perry, ON,
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Job Offered By Professional Employer
Company Great Blue Heron Casino
Job Type Part-Time

The Great Blue Heron Casino is currently looking for 2 part time Cage Supervisors

Responsibilities:

  • Excellent internal and external customer service skills are required to be displayed at all times
  • The Cage Supervisor is responsible for the direct supervision and control of all Cage operations including the scheduling and monitoring of sufficient Cage personnel to ensure the department is able to run effectively within compliance with all applicable policy and procedures, rules and regulations.
  • Report to the Cage Manager on all aspects relating to the Cage
  • Ability to effectively manage staff and deal with conflict resolution
  • Ensure that all in-house transactions are completed efficiently and accurately
  • Accountable for the control of floats, main bank, cashier cash drawers, revenue and all paperwork received during a given shift
  • Monitor cashiers and verify cashier payouts
  • Maintain documentation that is neat, concise, accurate and legible
  • Controlling the accounting activity within the cage area for each shift
  • Maintain good housekeeping practices to ensure a professional image is portrayed to the patrons
  • Responsible for the smooth and efficient operating procedures of the entire shift ensuring the department is in compliance with AGCO and GBH Casino internal controls, all department policies and CAW collective agreement
  • Responsible for and safeguard all casino assets, confidential information, forms, documents and files associated with the operations of the Cage Department
  • Ensure staff is providing prompt and efficient customer service
  • Ensure staff adhere to GBH policy and procedures Foster team work, positive employee morale, motivation and open communication
  • Ability to effectively supervise, monitor, coach, counsel and instruct staff members and issue corrective actions when warranted, in a positive manner
  • Monitor and manage individual employees performance including coaching and motivating employees, disciplinary process and conflict resolution
  • Responsible for the ongoing training of all Cage employees when required
  • Handle customer concerns and complaints quickly and respectfully
  • To perform other duties as required by the Cage Manager


Qualifications:

  • High school diploma
  • Minimum of 3 years experience in a Cage environment preferred
  • 3 years Supervisory experience preferably within a unionized environment
  • Large cash handling experience
  • Ability to communicate clearly and effectively both orally and in writing
  • To logically and independently plan, organize, and complete work assignments in a timely manner excellent organization and time management skills
  • Ability to perceive quality of work, read material and review documents, receive and implement instructions
  • Possess high-quality interpersonal skills, energetic and positive
  • Dedicated to excellent customer service
  • The capabilities to multi task under time constraints
  • Computer knowledge of word and excel
  • Promote effective and positive supervisory skills
  • Ability to stand for extended periods of time; bend, stoop or kneel as required
  • Have a full understanding of all tools or equipment pertaining to job requirements
  • Perform job tasks and remain vigilant in the event of an emergency

We offer a competitive wage, life insurance, RRSP&'s, Employee Assistance programs, free parking and discounted meals in our staff cafeteria and a GREAT PLACE TO WORK.

You must be 18yrs or older to work at the Great Blue Heron Casino

The successful candidate will require licensing approval by the Alcohol and Gaming Commission of Ontario. If you need assistance/accommodation during the recruiting process then please contact the our HR department.

Only Candidates selected for an interview will be contacted.
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Great Blue Heron Casino
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