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Date Listed 30-Nov-16
Address , Yorkton, SK,
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Job Type Full-Time

Gaming Manager

Sharing Success... through the provision of superior gaming operations services. With gross revenues in excess of 240 million dollars annually, SIGA is Saskatchewan&'s largest and most successful employer of First Nations people. SIGA is currently looking for creative, motivated, passionate, and energetic individuals to join our team.

Successful completion of a two year diploma in Business Administration or a combination of relevant education, training and/or experience.

Minimum of five years of experience in live gamesand/or slots, including recruitment, staffing,supervision and/or training personnel.

Knowledge of SIGA&'s guiding principles, structure, and First Nations culture.
Knowledge of the gaming, hospitality, customer service (or related) industry.
Knowledge of the rules of live table games dealt in SIGA&'s casinos.
Knowledge of slot operations and diagnostics.
Knowledge of MS Word, Excel, and Outlook, with the ability to learn additional programs as required.

Skills and Abilities
Ability to research, recommend, and effectively implement operational changes.
Ability to select the appropriate communication methods and tools, depending on the audience and situation.
Ability to implement systems and processes that promote exceptional customer service.
Ability to analyse issues or problems, consider multiple factors, and develop creative solutions.
Ability to evaluate and facilitate progress toward unit or departmental goals, holding staff accountable for meeting commitments.
Ability to collaborate and consult effectively across work groups, business units, and organizations, to meet program and organizational goals.
Ability to gather, interpret, and prepare accurate information in a timely manner.
Ability to use personal commitment and positive attitude to motivate and guide others to achieve goals.
Ability to lead unit budgeting, staffing, and evaluation activities.
Ability to analyze and accurately interpret slot machine and table game statistics.

Personal Suitability
All SIGA Employees must embrace cultural diversity and mutual respect in the workplace.

Condition of Employment
Must consent to a background check in order to qualify as a gaming employee
Must obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)
Must be 19 years of age or older

Other Information
Tobacco smoke
High noise levels
Irregular hours including evenings, nights, weekends and holidays
Periodic travel
Strict dress code
Freedom of movement
Keyboarding/Coordination of fine motor control (>2hrs at a time)
Sitting (>2hrs at a time)
Congested workplace

Main Duties
This position will report directly to the SR. Operations/Operations Manager and optimizes net income by focusing on customer service excellence while providing guests with exciting entertainment by handling overall management and oversight of the Slots and Live Games departments. Responsibilities include: Leading, planning and analyzing Live Games and Slots operations, with strong emphasis on maximizing revenue, and maintaining high service standards. Providing effective management of Slots and Live Games staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering the Slots and Live Games department budget, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGA&'s values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.

As a First Nations owned and operated organization, we take great pride in being a leader in employing First Nations people and the positive impacts generated by the employment opportunities SIGA has to offer. We are looking for qualified, motivated and committed individuals who want to work toward the betterment of First Nations people. SIGA offers a competitive compensation and benefits package.

  • Adaptable to Change
  • Results Orientation
  • Customer Service
  • Communication
  • Decision making
  • Working with others

Please click here to Apply On-Line.
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