Important Safety Warning:

Avoid fraud by meeting all sellers in-person to pay for items. Kijiji does not offer any transaction or payment services. Read More Safety Tips

Date Listed 22-Sep-16
Address , Stratford, ON,
View map

Job Offered By Professional Employer
Company BMO FINANCIAL GROUP
Job Type Full-Time

Assistant Branch Manager in Training-1600014916 In small and core branches, the Assistant Branch Manager (ABM) is second-in-command leadership role in the branch. The ABM leads service staff (CSRs, FSCs) and provides guidance, direction and coaching to these roles. ABMs are additionally responsible for hiring and performance management of these roles. When the Branch Manager is absent (e.g., for vacation, leave, extended hours), the ABM is responsible for day-to-day running of the branch, including coaching and managing Financial Services Managers, problem resolution, coordinating daily and weekly branch meetings, operational effectiveness and sales backfill (as needed). Knowledge and Skills Undergraduate degree or equivalent work experience RISR registered and lending qualified Branch Compliance Officer (BCO) qualified Skills: Brilliant at the Basics -Excellent customer service aptitude, Strong management, leadership and coaching capabilities Understands Pand C Canadas technology and processes well, able to multi-task and delegate appropriately Possesses intimate knowledge of all aspects of Pand C Canadas branch operations Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME Key Accountabilities 25%: Service Staff Management / Coaching 15%: Customer Service 15%: Operations 10%: Regulatory and Audit Compliance 10%: Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours) 25% Risk Management ACCOUNTABILITIES A Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metrics Provide regular feedback to CSRs and FSCs through Coaching for Performance program Coordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable timeframe Make hiring, promotion and dismissal decisions for service staff, as necessary B Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require C Operations Ensure smooth day-to-day operations particularly for front-of-house activities -Opening / closing, inventory management, general housekeeping D Regulatory and Audit Compliance Ensure all necessary forms are complete, accurate and submitted in a timely manner E Branch Manager Coverage Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties Take on management and coaching activities for Financial Services Managers Resolve sales escalations and complaints Coordinate daily and weekly branch meetings Coordinate Financial Services Managers scheduling during extended BM absences F Risk Management Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines Comply with all regulatory, legal and ethical requirements Process lending applications within a first line of defense capacity. The incumbent will apply and coach staff to apply prudent credit granting principles commensurate with the lending products being sold. This includes a careful review of relevant documentation, in accordance with Bank policy, and accurate entering of application information into the Banks lending system. Maintain up to date knowledge of requisite product and credit risk management policies and procedures. Authorities Access to Optimizer and Customer Connect, Calendar Connect and CCAPS/CFS systems to view customer profiles, record identified opportunities, schedule appointments and submit loan applications for processing by Central Credit Lending decisions are made by central credit; ABM may request a review of application and recommend additional discretion ABM has authority to grant other types of discretion (waiving fees, etc.) within pre-defined limits as set out in authority cards ABM is authorized to advise customers on Mutual Fund purchases and have basic financial planning discussions Scope and Impact ABM manages CSRs / FSCsIs primary manager responsible for dealing with service escalations or complaints; responsible for significant front-of-house management and customer experience factors Cross Functional Relationships ABM coordinates closely with Branch Manager to ensure smooth day-to-day operations across sales and service teamsManages and coaches CSR and FSC staff in the branch; ensures quality collaboration with Financial Advisors and other Branch Partners Works with HR, Hewitt and the HRC for ongoing recruitment, performance management and career development activities relating to CSRs and FSCs Works with IFL to ensure CSRs and FSCs receive required training in appropriate timeframe Maintains connections with other specialized sales staff in the branch and Area to ensure appropriate referral opportunities are being identified. Qualifications Undergraduate degree or equivalent work experienceRISR registered and lending qualified Branch Compliance Officer (BCO) qualified Skills : Brilliant at the Basics Excellent customer service aptitude Strong management, leadership and coaching capabilities Understands Pand C Canadas technology and processes well, able to multi-task and delegate appropriately Possesses intimate knowledge of all aspects of PandC Canadas branch operations Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. To submit your application for this job, please go to: https://bmo.taleo.net/careersection/2/jobdetail.ftl?job1600014916&langen_GB “BMO Financial Group is committed to an inclusive and barrier-free workplace. By embracing diversity, we gain strength through our people and our perspectives.”
___________________
BMO FINANCIAL GROUP
Sponsored Links:

My Watchlist ()

Recently Added: