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Date Listed 12-Nov-16
Address , Cambridge, ON,
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Job Type Full-Time


The Department Manager is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.

Major Responsibilities:

  1. Ensure Farm Boy’s readiness-for-customers standards are maintained at all times
  2. Manage department’s key financial results to maintain a contribution margin equal to or exceeding big budget and weekly forecast
  3. Ensure the accurate receipt of all incoming department products, inspecting the items for freshness and quality, and reconcile products received with packing slips, purchase orders, invoices, etc.
  4. Analyze and control product transfers, waste and spoilage
  5. Ensure standards for cleanliness and procedures for proper sanitation are followed for all areas of the department including back room and coolers
  6. Create a staffing schedule to leverage productivity needs of the department; and verify attendance and payroll records prior to sending them to the Store Manager or payroll department for processing
  7. Train, oversee and assist staff in the proper preparation and rotation of product
  8. Maintain a proper department inventory using the perpetual inventory control system; conduct weekly inventory
  9. Create appealing and impactful displays; ensure product is cross-merchandised with other departments
  10. Ensure procurement plan-o-grams are properly executed
  11. Maintain accurate retail pricing and signage
  12. Follow through on all customer questions and requests
  13. Perform opening and closing procedures for the department and for the store as required by the Store Manager, and be on call for alarm system as designated
  14. Organize and lead regular staff meetings and coordinate department activity ensuring that goals are properly communicated and attained
  15. Hire staff as coordinated by the Store Manager and according to the customer service standards and employee profile at Farm Boy
  16. Ensure employee orientation, service standards and health/safety training is complete; follow-up with individual assessment of service quality, and coach for improved results
  17. Foster employee development, motivation and recognition
  18. May be requested to undertake other related duties on a periodic basis


Knowledge, Skills and Abilities:

  • Typically requires completion of a post-secondary program, plus a minimum of 3 years of progressively responsible supervisory or management experience in a retail environment handling produce or an equivalent combination of education and experience
  • Successful completion of a Public Health Food Handler certification plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months
  • A passion for food retailing and people
  • Superior customer service skills
  • Excellent organizational, interpersonal and analytical skills
  • Excellent merchandising skills and an eye for detail
  • Ability to learn manual and automated systems/tools
  • Good knowledge of retail industry and food products
  • Skilled at handling complaints and communicating with upset, irate or irrational people
  • Experienced in developing and coordinating work schedules for others
  • Superior standards of quality
  • Good judgment and decision-making abilities
  • Experience in working with various computer software programs; e.g., Microsoft Suite
  • Clear and effective communication style, both written and oral
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance
  • Must be able to work a flexible schedule, including nights, weekend and holidays as required
  • Fluency in English and French shall be considered an asset

Accommodation is available upon request for applicants and employees with disabilities.
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