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Date Listed 28-Nov-16
Address , Edmonton, AB,
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Company West Edmonton Mall
Job Type Please Contact

The Guest Services Bellman will have the responsibility of creating and presenting a positive and professional first impression to the guests and visitors of the world-famous Fantasyland Hotel by anticipating guest’s needs and exceeding their expectations.

Primary Responsibilities:
•Providing great customer service and greeting all customers in a friendly and professional manner. Offering luggage assistance to all guests as well as ensures all luggages are properly tagged.
•Handling and addressing all customer inquiries, complaints, and suggestions.
•Maintaining and cleaning the entrance and lobby to uphold appearance.
•Acknowledging and approaching all vehicles to immediately assist guests.
•Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.
•Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.
•Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores, and the sights and activities of the City of Edmonton.
•Other responsibilities as required.

Desired Qualifications:
•Must be able to lift a minimum of 50lbs without difficulty.
•Must be able to stand for full shifts on feet.
•Ability to drive both standard and automatic vehicles.
•Must have a class 5 Alberta driving license with a clear abstract.
•Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.
•Neat, well-groomed and professional with a positive, friendly attitude.

Terms of Employment:
•This is a part-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
•This position has a starting wage of $12.20 an hour plus tips.
•Must be able to pass a basic security clearance and provide a clear drivers abstract.

West Edmonton Mall is a great place to develop your professional career. If you're looking to gain experience in an administrative role or bring your wealth of knowledge into a management role, we have many departments to choose from:

  • Marketing

  • Human Resources

  • Accounting

  • Information Technology

  • Leasing

  • Tenant Services

  • and much more!

Our Marketing department is responsible for creating a design and promotional strategy that leaves a lasting impression when you visit the mall.The department is made up of Events, Public Relations, Graphic Design, and Social Media Coordinators. The team works closely with one another to bring all marketing initiatives to life and keep West Edmonton Mall an influential part of Edmonton. 

Our Human Resources department is responsible for finding and retaining the talent at West Edmonton Mall and creating long lasting careers for our employees. This includes creating and implementing training and development programs, ensuring health and safety codes are followed, administration of compensation and benefits, and much more!

Our Information Technology department is responsible for the up to date expansion of technology used in West Edmonton Mall. Whether it is helping its employees with their workstations, to designing and implementing interactive mall maps and search engines, to real time social media communication with our guests, our IT department is hard at work 24/7 to ensure we are always connected.

Our Leasing department is responsible for bringing in new and trendy tenants and maintaining positive, long-lasting relationships with them. West Edmonton Mall is proud to offer an abundance of services to our guests and is always searching for new ways to keep our guests happy and coming back.

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