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Date Listed 15-Nov-16
Address V0J
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Job Offered By Individual
Company Riverbed Enterprises
Job Type Full-Time
Veteran Friendly Learn More

(Full time, part time, shift, weekend, day, night, evening)
5 Vacancies for this position
Salary: $13.00 per hour
Education: Some high school required
Experience: 1-2 years in a quick service supervisory position
Benefits: Health, Dental, and Life Insurance
Job Description: This position involves the supervision of crew activities on shift to ensure high standards around people, product, cleanliness, and exceptional customer service are fulfilled.
Qualifications:
• 1-2 years previous experience in a supervisory role
• Thorough knowledge of products and procedures
• Current certification in approved food safety training (Advanced FST or Serve Safe is an asset)
• Strong communication and interpersonal skills
• Ability to adhere to policies and procedures
• Able to operate effectively in a fast paced environment
Key Responsibilities
1. Customer Service
a. Leads by example to demonstrate that the customer is top priority and reinforces positive behaviours with employees
b. Responds to customers in a friendly manner with an appropriate sense of urgency
c. Responds to special customer requests in a friendly manner
d. Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive ones
e. Upon request, conducts regular store walk-throughs
2. People
a. Leads by example and demonstrates the importance of treating every employee and customer with respect
b. Reacts immediately to issues requiring attention during the shift
c. Provides ongoing, specific direction to employees
d. Encourages excitement and a fun work environment while motivating employees to meet goals
e. Reports to store owner and management on employee performance (both positive and negative) assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
3. Operations
a. Displays knowledge of and works in compliance with operating, food safety, security, health and safety, and employment standards and applicable legislation
b. Ensures that all product and packaging is properly merchandised and stocked
c. Responsible for shift cash procedures
d. Maintains operations efficiency through use of positioning charts and pre-rush checklists
e. Supervises employees to ensure primary and secondary duties are completed
f. Ensures all store policies are followed during shift (eg. Cash policies, meal and break policies, food safety policies)
g. Monitors for, responds to and reports to store management about unsafe acts and conditions
h. Complete all required shift documentation
4. Performance indicators
a. Speed of service – shift targets
b. Cash till balance for shift
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