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Date Listed 12-Jan-17
Address , Cambridge, ON,
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Job Offered By Professional Employer
Company Challenger Motor Freight
Job Type Full-Time

Customer Service Representative

Imagine

Working for a company dedicated to personal career growth and the opportunity to have an impact in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

Are you:

  • Passionate about your career development?
  • Interested in a cool working environment in a state of the art facility?
  • Do you like to work in a team atmosphere?
  • Would you benefit from engaged coaches and mentors?
  • Someone who likes company paid Health, Dental, and Vision plan?
  • Eager to provide exceptional customer service and have fun doing it?
  • Passionate about people and owning the voice of the customer?
  • Creative thinker and determined to win using your awesome problem resolution skills?
  • Then we have a great opportunity for you!

What’s in it for you?

The Customer Service team works in a fast paced team environment and acts as a point of contact for our customers. The CSR will understand and communicate their customer’s service requirements and develops solutions to meet these needs.

What do you get to do?

  • Use your excellent customer service skills to ensure shipment information is entered accurately
  • Develop and maintain positive relationships with your fabulous conversation skills
  • You get to interact with really cool customers to schedule pickup and delivery appointments
  • Maintain customer profiles and ensure all special requirements are noted in the profile and order by showcasing your attention to detail
  • Trace shipments and provide updates to customers using your amazing communication skills via phone, email or web reporting
  • Work in our open concept team for customer resolution and pricing
  • Ability to solve customer service failures while showcasing your sense of urgency
  • Use your magic and communicate with customers in a courteous and timely manner
  • Conduct and represent oneself in a professional manner to enhance the interests and reputation of Challenger

What do you have?

  • Do you have 2 years’ experience in corporate customer service or a call center?
  • Experience in the transportation industry considered an asset, but it’s ok if you don’t
  • Post-Secondary Degree or Diploma is a plus, as we want you to finish school
  • Commitment to customer satisfaction and customer focused because we like our customers
  • High level of personal energy, uniqueness and willingness to take the initiative in resolving issues
  • Must be able to work as a team player and chat things out
  • Ability to handle situations that can be tricky and make sure everyone is happy
  • You get to work with minimal supervision because the manager’s busy too
  • Working knowledge of MS Office because we don’t have Word Perfect anymore
  • Strong organization and communication skills with an enjoyable telephone mannerism
  • Willingness to learn because learning is growth, and we want you to grow within our company

When can you do this?

Friday, Saturday, Sunday, Monday: 8:00 AM to 6:00 PM

This job will require you to work the occasional stat holidays in rotation (except Christmas)

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.
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Challenger Motor Freight

At Challenger, we recognize the efforts and contributions of our hard working and efficient team with:


* Employee and community charity events
* Employee meetings
* Special industry rates
* Driver appreciation week
* Safe driving awards
* Environmentally sound workplace<https://www.challenger.com/about/green-initiatives/>


We provide an exciting and challenging work environment with the resources necessary to advance your career such as:


* Promotional opportunities
* Funding for educational advancement
* Strategic goal planning support
* Onsite training and development
* Employee well-being assistance program


As one of Canada's 50 best-managed companies we strive to involve ourselves in the community through such endeavors as:


* Financial support to local health and children's charities<https://www.challenger.com/about/charity/>
* E-newsletter and blog with company, industry and regulation updates

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