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Date Listed 29-Nov-16
Address 11414 119 St NW, Edmonton, AB T5G 2X6, Canada
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Job Offered By Professional Employer
Company Canada Book Distributors Ltd.
Job Type Full-Time

Interested in behind-the-scene picture of the publishing world? Want a career that you can grow with?

Canada Book Distributors Ltd. are looking for candidates for Customer Service. We one of the largest book publishers in Canada, our specialty being cookbook, nature and gardening.
Customer Service representatives act as liaison between customers and the company. You will be assisting customers in not only in taking orders, answering account questions, billing and cancellations but also helping customers find the right book for their needs!

Your duties include but are not limited to:
• Creating invoices and sales orders on our in-house inventory systems.
• Processing credit card payments and applying these payments in the database systems.
• Assisting customers with queries about orders and products via email, phone and/or fax.
• Receiving, directing and relaying email, telephone and fax messages to the respective department.
• Corresponding with sales reps and marketing department with order placement and status updates.
• Maintaining general filing systems for customer files.
• Assisting other departments as and when needed.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)
• Excellent typing skills.
• Ordering and maintaining stationary inventory.

Interpersonal skills:
• Ability to work with tight deadlines.
• Attention to details.
• Ability to multi-task in a fast paced environment.
• Addressing customer concerns and query in a calm and effective manner.
• Ability to work within a team.
• Good analytic skills.

Qualifications:
• Completion of High School Diploma
• Some college experience preferred
• Previous experience will be favored

So, if you are interested in working in a fun, energetic and creative environment, you can forward your resumes to career@booklogic.ca (Attn: Neda Farheen). Only qualified candidates will be contacted. No phone calls please.
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