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Date Listed 28-Nov-16
Address , Edmonton, AB,
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Company West Edmonton Mall
Job Type Please Contact

The Reservations Agent is responsible for answering incoming reservations calls and accommodating guests in a quick, accurate, and efficient manner.

Primary Responsibilities:
•Making reservations for the Fantasyland Hotel and answering incoming calls.
•Providing information to callers regarding room rates, amenities, and packages offered by the hotel, as well as general inquiries about the mall, the various mall attractions, and other concerns.
•Printing arrivals lists on a daily basis and checking for errors, packages, room blocks, duplicate bookings, and any other discrepancies.
•Posting/refunding deposits, preparing confirmation letters and registration cards, and other duties as required.
•Other responsibilities may be required.

Desired Qualifications:
•Experience working in a customer service reservation related field.
•Excellent customer service and communication skills.
•A professional telephone etiquette with excellent problem solving skills.
•Basic computer and typing skills with experience in Microsoft Office programs such as Word, Excel, and Outlook.
•Working conditions are primarily sitting in an office environment.

Terms of Employment:
•This is a full-time position that requires a flexible schedule with the ability to work evenings, weekends, holidays and shift work.
•This position has a starting wage of $15.45 an hour.
•Must be able to pass a basic security clearance.
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West Edmonton Mall is a great place to develop your professional career. If you're looking to gain experience in an administrative role or bring your wealth of knowledge into a management role, we have many departments to choose from:



  • Marketing

  • Human Resources

  • Accounting

  • Information Technology

  • Leasing

  • Tenant Services

  • and much more!


Our Marketing department is responsible for creating a design and promotional strategy that leaves a lasting impression when you visit the mall.The department is made up of Events, Public Relations, Graphic Design, and Social Media Coordinators. The team works closely with one another to bring all marketing initiatives to life and keep West Edmonton Mall an influential part of Edmonton. 


Our Human Resources department is responsible for finding and retaining the talent at West Edmonton Mall and creating long lasting careers for our employees. This includes creating and implementing training and development programs, ensuring health and safety codes are followed, administration of compensation and benefits, and much more!


Our Information Technology department is responsible for the up to date expansion of technology used in West Edmonton Mall. Whether it is helping its employees with their workstations, to designing and implementing interactive mall maps and search engines, to real time social media communication with our guests, our IT department is hard at work 24/7 to ensure we are always connected.


Our Leasing department is responsible for bringing in new and trendy tenants and maintaining positive, long-lasting relationships with them. West Edmonton Mall is proud to offer an abundance of services to our guests and is always searching for new ways to keep our guests happy and coming back.

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