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Date Listed 26-Nov-16
Address , London, ON,
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Job Type Please Contact

Talentcor London is currently recruiting for several Bilingual Service Availability Representatives for a large financial institution. This position offers a single point of contact for technical support and general inquires including password, hardware, software, e-Messaging, and Blackberry to employees in Corporate, Retail, Wealth and Phone Channels.

Job Qualifications:

  • Respond to a variety of inbound customer calls and emails.
  • Ensure accurate and detailed problem documentation and ticketing.
  • Provide timely escalation and follow up with support groups and customers.
  • Identify trends and opportunities for improvement as well as provide ongoing feedback.
  • Build ongoing support proficiency for other skills and applications.
  • Experience with some or all of the following: Windows 7/10 IE 6/8, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, and AirWatch.
Job Requirements:

  • Excellent written and oral communication skills in both English and French.
  • Ability to work flexible schedules based on coverage business needs.
  • Above average computing and navigational skills.
  • Excellent customer service skills.
  • Experience with ticketing systems is an asset.
  • Good knowledge in Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint).
  • At least 2 years in a call centre and customer service environment.
  • At least 1 year of a technical background.
Shifts include early evenings, days, weekends, and overnights.

Pay rate is $18.52/hour during the day. $19.62/hour during the evening and $20.12/hour during overnight shifts. 4% vacation pay is added to weekly payments.

This is a 1 year contract.

If you are interested in applying to this position, please forward your resume to Siobhan St. Pierre at

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview. All other resumes will be retained for future consideration.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. We encourage you to visit regularly as new and exciting employment opportunities become available daily!
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