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Date Listed 12-Nov-16
Address , London, ON,
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Job Type Full-Time

Here at Zomaron we strive for innovation and providing our merchants with the best products and the best service imaginable. Awarded on the 2016 Profit 500, our excellent service and ability to offer extremely competitive pricing has allowed us to become one of the largest independent merchant service providers in Canada. We are currently seeking an experienced Call Center Manager to join our awesome team to help drive and execute the company’s growth plan and collaboratively shape the future of Canada’s leading independent merchant services company today! We are looking for someone comfortable working in a high-paced, start-up environment and that prides themselves on being innovative and exceeding expectations.

The right candidate will ensure that all service and productivity metrics are met and exceeded. You will deliver solutions for increasing efficiencies in processes thorough knowledge of coaching for performance, and have a history of creating a motivating and energetic work environment with your team.

Role and Responsibilities:

  • Must have previous Call Center cold calling experience.
  • Must be able to lead teams to meet aggressive goals.
  • Support the specific systems and processes of the Call Center.
  • Monitor staff calls for quality, provide feedback and act as a trainer for those topics that are considered an expert.
  • Help create and implement operational procedures for handling calls
  • Train new Call Center employees.
  • Responsible for performance reviews of staff.
  • Lead and motivate team members, foster their professional development and growth, and promote teamwork and cooperation.


  • Previous Call Centre Management experience.
  • Excellent leadership skills with a strong focus on performance coaching – formal coaching skill training.
  • History of training and development.
  • Experience with goal setting forms, performance evaluations and accurate records kept for all team members.
  • Responsible for employee performance improvement including documentation of performance plans and informal meetings.
  • Experience with leading a team of frontline agents that meets or exceeds Sales targets and Customer Experience.
  • Must have strong verbal and written communication skills.
  • Must have strong organization skills and the ability to prioritize tasks.
  • Must be able to successfully delegate and explain tasks to team members.
  • Motivated self-starter with the ability to hit the ground running with limited supervision.

If you want to transfer your sales skills into a professional yet fun environment, then we want to hear from you! Apply to this ad with your updated resume and contact information. Only qualified candidates will be contacted - good luck!
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