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Date Listed 12-Jan-17
Address , Peterborough, ON,
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Company SYKES Home
Job Type Please Contact

Bilingual Customer Service Representative (English-French Canadian) – Work from Home

Service à la clientèle bilingue - français canadien - anglais - Travail à domicile
We’ve all been there… you want to order a new service, have a question, or are experiencing an outage with your phone provider, an online retailer, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the 5,000+ SYKES Home Customer Care Professionals and that person might just live around the corner? That’s right... SYKES Home is currently hiring caring individuals to provide high-quality, bilingual customer service for some of the world’s largest brand names right from their own home. Technology has allowed us to build an entire business around putting people to work at home.

SYKES Home's work at home jobs provide thousands of people the unique opportunity to earn extra income while achieving work-life balance. There are numerous reasons people want or need to work from home — children, elderly parents, school, disabilities, medical conditions, flexible schedule, additional income, location and more.

JOIN OUR PEOPLE-FIRST TEAM

The option to care for customer needs from home can be a challenging, yet rewarding career, particularly for individuals unfamiliar with the virtual work at home model. Our business is people serving people, that’s why we are striving to be a people-first culture… we believe taking care of our own employees is the foundation to providing a superior customer experience. At SYKES Home, we prepare you for the job you were hired to perform through training and resources, a dedicated support team and the tools necessary to help you develop and succeed!

What you need to be a bilingual work at home associate (Basic Requirements):

Language Skills



  • Fluent English – read, write, speak
  • Fluent French Canadian – read, write, speak


Computer



  • PC running Windows Vista or Windows 7
  • Minimum 20 GB free hard drive disk space
  • Minimum 2 GB RAM
  • 2.0 GHz Dual Core Processor required (multi-core and faster speeds of processor are also acceptable)
  • Monitor with minimum screen resolution of 1024x768 (1280x1024 recommended)
  • Sound card and speakers to listen to audio files
  • Current Anti-Virus software with updated definitions
  • Current anti-spyware software Firewall installed & operating -or- Windows firewall turned on
  • Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection, DSL or Cable
  • Internet Explorer 8 or later
  • Highly Recommended: A home router with at least the following features:
  • IP address routing
  • Network Address Translation (NAT)
  • DHCP functions
  • Firewall functions
  • LAN connectivity like a network switch *Some SYKES Home Customer implementations REQUIRE a router


Telephone



  • Analog landline that meets one of these requirements:
    • Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home.
    • Cable – phone service from a Cable TV service provider.
    • Fiber-Optic – phone line provided by a local phone service.


  • The telephone must be a corded traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT& T ; CallVantage, etc.).
  • You are required to purchase two different types of headsets – a USB headset for online training and a telephone headset for taking live customer calls.


Office Set-up



  • Comfortable and ergonomically safe furniture and office set-up
  • Quiet, free of any background noise (we have a zero tolerance policy for noise)

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SYKES Home
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