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Date Listed 08-Feb-17
Address , Peterborough, ON,
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Company SHOPPERS DRUG MART
Job Type Please Contact

Job Id: 1082530

Location: 745 LANSDOWNE STREET W

Store Number: 8471-HHC

Position Type: Full Time

JOB DESCRIPTION:
Key responsibilities of a Customer Service Representative include: . To provide efficient and courteous customer service . Provide compression and other fittings - stocking, braces, custom fittings . Answers customer inquiries regarding products, policies, etc. . Resolves customer complaints according to established guidelines . Performs stock counts as assigned . Receive incoming orders . Complete all sales related paperwork . Control cash, cheques, etc. in accordance with the cash handling policy . Comply with all store policies and procedures . Comply with all health and safety regulations . Demonstrate a professional image, including clean and complete uniform with name badge . Perform other duties as required
QUALIFICATIONS:
. Superior interpersonal and listening skills - pleasant, approachable, and patient . Effective verbal and written communication skills . Commitment to providing superior customer service . Punctual and reliable . Previous retail experience an asset . Previous experience in the Healthcare industry an asset . High School Diploma
WORK HOURS: 40 hours per week

ADDITIONAL POSITION DETAILS:
- Influence customer buying decisions through efficient service such as providing product advise/consultation to customers, demonstrations, etc. and suggestive selling.
- Stay current on new products, new trends, new techniques, etc.
- Exhibit product knowledge and familiarity with location of products throughout the store.
- Deal with vendors, customers and coworkers with honesty and integrity.
- Actively work on building strong long-term relationships with customers.

- Outgoing and friendly personality.
- Willingness to work with others and respond quickly to change.
- Able to work under pressure.
- Effectively communicate with colleagues, supervisors and customers.
- Genuine concern for customer needs.

Accommodation is available upon request for applicants and employees with disabilities.

J2WHHC
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SHOPPERS DRUG MART
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