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Date Listed 15-Nov-16
Address Peterborough, ON, Canada
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Job Offered By Professional Employer
Company Black Card Books
Job Type Full-Time
Veteran Friendly Learn More

This is a work from home position.

Black Card Books is the fastest growing book publishing company in the world. When most of the other publishing companies are closing offices and shrinking, Black Card Books is booming! We require the help of a few Customer Contact Representatives who can work with our world-class brand and continue our exponential growth by communicating with our clients.

High volume outbound call center looking for experienced representatives with proven track record in sales. If the ad is still up, we are still hiring!

Responsibilities:

Assist customers with their product and/or service inquiries
Up-sell/cross-sell new products and/or services
Assist in saving customers that opt to cancel any of their products and/or services
Handle all calls with confident, courteous and professional phone etiquette
Memorize details of products, services, systems and policies, so that you may effectively navigate multiple screens, in a complex system of online tools, with accuracy and efficiency, while maintaining captivating conversation with the customer
Participate in ongoing training programs
Possess impeccable command of the English language (written and spoken)
Requirements:

High Speed Internet connection (which we will be speed testing, as part of the qualification/interviewing process)
Mac or Windows computer
USB Headset
Quiet work environment, free from disruption - calls will be monitored for quality assurance and compliance
1+ years experience in Call Center, Sales/Marketing position
Availability:

Presently 7 days /week with varying hours (from 9 am start to 11 pm close)
Must be flexible, so as to accommodate campaign requirements; willing to work evenings and weekends, as required
Wage:

Industry standard plus commission
Start Date:

Immediately
Reply to this ad with your resume, references and any relevant credentials.

We thank all interested applicants, however only those under consideration will be contacted.

Job Type: Full-time

Job Location:

Peterborough, ON
Required education:

High school or equivalent
Required experience:

Call Center: 2 years
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