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Date Listed 28-Nov-16
Address , Edmonton, AB,
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Company West Edmonton Mall
Job Type Please Contact

The Zip Line Attendant has the responsibility of ensuring our guests receive an enjoyable rope navigating experience while ensuring their continual safety and security at all times on the attraction.

Primary Responsibilities:
•Utilizing strong customer service skills to interact with our guests, processing Zip Line admission transactions, taking action photos of guests on the Zip Line while adhering to all required training and specified safety regulations at all times.
•Providing our guests with detailed instructions on the safe use of the Zip Line equipment and process prior to and during their use of the attraction.
•Promoting additional WEM attractions, services, and products or acting as a representative in the park and/or mall to promote the Zip Line Attraction.
•Accurately assessing guest harnesses for proper fit, enforcing all guest requirements (weight, physical condition) for the Zip Line specifications, and making proper adjustments if required.
•Inspecting all safety equipment (ie: harnesses, zip line cables, braking devices, etc…) for deficiencies and ensuring any equipment concerns are reported to the World Waterpark General Manager.
•Physically testing the Zip Line throughout the course of each shift to identify any quality issues or deficiencies.
•Actively monitor all guests on the Zip Line while utilizing the proper monitoring stations, positions, and processes.
•Dealing calmly and efficiently with stressful situations relating to guests who can include: assisting guests in distress, exhibiting panic and other conflict situations and taking appropriate actions.

Desired Qualifications:
•Strong customer service skills and the ability to foster positive interactions with the public at all times.
•Previous working experience in a position that requires strict adherence to safety regulations and procedures is an asset.
•A proven ability to work at heights and follow proper and safety procedures.
•The physical ability to utilize the Zip Line throughout the course of the shift, climb stairs on an ongoing basis, the ability to lift and carry up to 45lbs,, and assist guests through and down from the attraction.
•Previous experience utilizing harnesses in the workplace or for recreation use as an asset.
•Strong conflict resolution skills and the ability to stay calm in stressful situations.

Terms of Employment:
•This is a part time position that requires flexable availability Monday through Sunday.
•This position has a starting wage of $13.00 per hour.
•Must be able to pass a basic security clearance.
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West Edmonton Mall is a great place to develop your professional career. If you're looking to gain experience in an administrative role or bring your wealth of knowledge into a management role, we have many departments to choose from:



  • Marketing

  • Human Resources

  • Accounting

  • Information Technology

  • Leasing

  • Tenant Services

  • and much more!


Our Marketing department is responsible for creating a design and promotional strategy that leaves a lasting impression when you visit the mall.The department is made up of Events, Public Relations, Graphic Design, and Social Media Coordinators. The team works closely with one another to bring all marketing initiatives to life and keep West Edmonton Mall an influential part of Edmonton. 


Our Human Resources department is responsible for finding and retaining the talent at West Edmonton Mall and creating long lasting careers for our employees. This includes creating and implementing training and development programs, ensuring health and safety codes are followed, administration of compensation and benefits, and much more!


Our Information Technology department is responsible for the up to date expansion of technology used in West Edmonton Mall. Whether it is helping its employees with their workstations, to designing and implementing interactive mall maps and search engines, to real time social media communication with our guests, our IT department is hard at work 24/7 to ensure we are always connected.


Our Leasing department is responsible for bringing in new and trendy tenants and maintaining positive, long-lasting relationships with them. West Edmonton Mall is proud to offer an abundance of services to our guests and is always searching for new ways to keep our guests happy and coming back.

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