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Date Listed 29-Nov-16
Address N1G5J5, Canada
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Job Offered By Professional Employer
Job Type Part-Time

We are seeking a positive, hard-working individual to compliment our Reception Team.

First and foremost, the requirement of this position involves the ability to maintain a consistent professional, courteous and caring attitude as a front line representative for our Medical Centre. The awareness of, and participation in, teamwork is essential to the success of the provision of care and service to our patients.

Duties and Responsibilities
● Answering phones in a professional manner
● Triage patient concerns
● Schedule patient appointments
● Greeting patients and visitors to the office
● Confirm and update patient information, including email address acquisition
● Communication with Physicians and medical team through messaging system and/or verbal communication
● Call patients to remind them of scheduled CPX
● Reschedule appointments as required
● Inform patient of completed documents for collection
● Photocopying as required
● Collection of monies owed and provision of receipt via Front Office – Lead Receptionist
● Compiling and distribution of FHO Enrolment Kits, Preventive Care forms and packages
● Registration of new patients
● Participate in staff coverage of FHO clinics
● Other duties as assigned

Qualifications
● Ability to multi-task
● Detail oriented
● Excellent organizational and time management skills
● Computer knowledge (Experience with Practice Solutions Software an asset)
● Previous medical office experience an asset
● Excellent interpersonal and communication skills (both verbal and written)
● Professional telephone personality
● Ability to work under pressure
● To accurately and appropriately listen, respond and relay messages to Physicians
● Conflict resolution skills and assist with the management of distressed patients
● Ability to consistently demonstrate the company’s Core Values
● Strong problem solving and analytical skills
● Positive attitude and customer service focus
● Ability to work efficiently and accurately
● Demonstrates confidentiality and diplomacy

Working Conditions
• Medical Office environment
• May receive communication and direction from the Front Office - Lead Receptionist
• Sitting at a desk for extended periods of time
• Looking at a computer for extended periods of time
• Recurring input of data into computer
• AFMCI operating hours: 8:00 a.m. – 5:00 p.m. Monday – Friday
• Hours of work: 21 hours per week, and on-call, as needed
8:30 a.m. – 4:30 p.m. Monday, Wednesday, Friday (½ hour unpaid lunch)
(However, hours of work may be adjusted to meet the AFMCI operating hours, and may extend beyond normal operating hours as required to fulfill responsibilities and duties)
• Shift rotations as required, on-call for vacation and sick coverage
• This position does require some evening and weekend work for FHO clinics


Physical Requirements
• This position has minimal physical requirements.

Direct Reports
• This position has no direct reports

Please reply to this ad with cover letter and resume. Only those selected for interview process will be contacted.
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