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Date Listed 10-Feb-17
Address 100 Regina Street South, Suite 140, Waterloo, ON, N2J 4P9
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Job Offered By Professional Employer
Company Randstad Interim Inc.
Job Type Full-Time

A client in Kitchener-Waterloo area is looking for Permanent Bilingual Mortgage Collectors. In this role you will be responsible for handling delinquent loans through collection and/or workout arrangements, directly with clients. The work is driven by numerous reports, with the main function being inbound / outbound telephone calls to customers.

Additional responsibilities include:
- Evaluate accounts by reviewing the loan particulars, mortgage or payment history,
original property value, and credit bureaus to determine the appropriate action to eliminate the arrears
- Initiate outbound calls to all applicable parties, to solicit additional information via client interviews as to current financial situation and the reason for default
- Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the
mortgage arrears
- Maintain accurate and organized accounts and records

Permanent position with a very reputable company
Competitive salary plus incentive bonus
Eligible for bilingual premium of $2-4K

Benefits after 3 months, 2 weeks vacation in the first year
MUST be fluent in French

** Shift: 10:30am-7:00pm. Monday-Friday

The successful candidate will meet the following qualifications:

- Exceptional customer service skills
- Excellent decision-making and negotiation skills
- Strong analytical and problem solving skills
- Proven ability to foster relationships
- Carries out duties with integrity and takes responsibility for actions
- Residential mortgage servicing or collection experience is an asset
- Proficient with MS Office

If you are interested in this position and meet the above qualifications, please apply directly to the posting online at, and call 519.772.0181 and ask for Saudia or Bobbie.

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