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Date Listed 13-Jan-17
Address , Kitchener, ON,
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Job Offered By Professional Employer
Company Timbercreek Communities
Job Type Full-Time

About the Company:     

Timbercreek is an independently owned investment firm who actively manages our Multi-Residential buildings with experienced professionals. Our roots started in 1999 with our founding partners managing the day-to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada. Today we are a $5 billion multi-faceted asset management company focused on both domestic and international real estate investment.

About the Position:

Community Managers report to the Regional Manager and they play a critical role in the successful operations of our apartment complexes and in the overall success of Timbercreek. This role is primarily responsible for day to day operations of an assigned portfolio of Buildings (between 300-400 units) including: leasing, building operations and capital projects. Community Managers are confident leaders possessing excellent communication skills with the ability to evaluate economic trends, profitability and marketing issues. This role requires the ability to work under pressure, to handle emergency situations and to troubleshoot operational and management problems unique to an assigned area.

Key Responsibilities:

Customer Service:

  • Ensure that a superior level of service and support is provided to residents

  • Confirm resident issues and service requests are promptly addressed

  • Ensure building standards are maintained to a high level and that site-level staff are performing duties in a professional manner

  • Train site-level staff on Timbercreek’s standards of Customer Service


  • Show suites and process resident applications and lease agreements with regular reporting to the Regional Office

  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents

  • Assist in implementation of marketing initiatives and related leasing functions


  • Manage assigned portfolio of Buildings to improve efficiency and reduce operating costs

  • Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly/daily basis to monitor performance

  • Discuss possible renovations or improvements with Regional Manager

  • Obtain quotes or bids from contractors for repairs, renovations and maintenance

  • Supervise contractor work to ensure it has been completed and review invoices

  • Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning)

  • Ability to coordinate after hours emergencies as required

  • Working knowledge of legislation pertaining to the Residential Tenancy Act

  • Ensure the apartment complex is maintained and cleaned in accordance with company standards

  • Ability to represent company at Landlord Tenant Board hearings


  • Assist in training on-site staff (Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures

  • Responsible for planning, assigning and directing work

  • Analyze and resolve work problems or assist staff in solving work problems

Financial and Budgets:

  • Responsible for ensuring rent rolls are accurate

  • Review weekly vacancies/availability reports

  • Review and approve resident leases and renewal leases

  • Review rents to ensure they are “at minimum” market values

Job Requirements:

Education and Experience:

  • A diploma/degree and/or related experience

  • Approximately 3-5 years of related real estate experience

  •  Exposure to the multi-residential or other related industry asset class would be considered an asset

  • Certified Property Manager designation (CPM) or Accredited Residential Manager(ARM) would be an asset

  • WHMIS certification would be an asset

  • Experience with Fire Life Safety & Building Inspections would be an asset

  • Knowledge of current laws, legislation and rights concerning residents would be an asset

  • Knowledge of Building/Property Maintenance

  • Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.

  • Proficient with use of basic handheld and electrical tools

  • Computer skills (Microsoft Office Suite, Yardi, Email, internet)

  • Flexibility to work on-call on a rotating schedule (evenings & weekends)


  • A commitment to “Best in Class” Customer Service

  • A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

  • Ability to accurately listen, understand and respond appropriately

  • Ability to work and act independently using good judgment when assessing difficult situations

  • Ability to remain calm and focused in high pressure situations

  • Self-motivated individual who is proactive, takes initiative is goal and results oriented, and works independently without a lot of direction

  • Superior organizational and time management skills with the ability to multi-task/prioritize and work under tight timelines

  • Flexible with a “can-do” and “no task is too big or too small” attitude

  • Excellent problem solving capabilities

  • Superior attention to detail and accuracy with excellent follow-up skills

Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require a disability–related accommodation to participate in the recruitment process please email us.  We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted.  We thank all applicants for their submissions.

Timbercreek Communities

Timbercreek Asset Management Inc. (“TAMI”) is a privately owned investment firm who actively owns and manages our multi-family residential buildings with experienced professionals. Our roots started in 1999 with our founding partners managing the day-to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada. Today we are a $5.6 billion multi-faceted investment management company focused on both domestic and international real estate investment.  Over the past few years TAMI has been ranked multiple times by PROFIT Magazine as one of Canada’s fastest growing companies.

Timbercreek Communities (“TCOM”), a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 18,000 residential suites well located in twenty-seven cities and five provinces across Canada, including throughout Alberta, Manitoba, Ontario, Quebec and Nova Scotia.

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