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Date Listed 28-Nov-16
Address , Edmonton, AB,
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Company West Edmonton Mall
Job Type Please Contact

The Reservations Supervisor is responsible for assisting the Reservations Manager in controlling the workflow within the department while being a fully active reservations agent.

Primary Responsibilities:
•Remaining a fully active Reservation Agent (i.e. working supervisor).
•Presenting yourself in a professional manner at all times.
•Working with confidence, accuracy and efficiency with guests and surrounding staff members.
•Assisting Reservation Manager in controlling work flow within the department.
•Training/cross training Reservation Agents and other Hotel employees in regards to Reservation Procedures and Policies, Customer Service Skills, etc.
•Assisting in developing Reservation Agents and ensuring each team member is performing their job as best as possible and that they are meeting all requirements expected of them.
•Promoting team work and leading by example.
•Encouraging ethical working habits while remaining positive at all times.
•Maintaining a thorough understanding of each and every duty in the Reservation Department and guiding individuals through questions with respect to procedures, policies etc.
•Preparing reports and other documents that may include, but are not limited to:
?Call conversions; VIP Memos; schedules; occupancy forecasts; daily labour reports.
?Daily / Weekly / Monthly Reservation Statistics and rate calendars.
•Performing other duties as required.

Desired Qualifications:
•Minimum 1 (one) year Hotel Reservation Experience.
•Previous experience training, coaching and/or supervisor a team.
•Excellent communication, customer service and organization skills while being detail-oriented with strong problem-solving skills.
•Ability to work well under pressure and able to maintain a professional manner at all times.
•Proficient in Microsoft Office programs such as Word, Excel and Outlook.
•Knowledge of Hotel amenities and West Edmonton Mall.

Terms of Employment:
•This is a full-time position that requires a flexible schedule Monday through Sunday including days, evenings, weekends, night shifts and holidays.
•This is a salaried position that will depend on experience and qualifications.
•Must be able to pass a basic security clearance.
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West Edmonton Mall is a great place to develop your professional career. If you're looking to gain experience in an administrative role or bring your wealth of knowledge into a management role, we have many departments to choose from:



  • Marketing

  • Human Resources

  • Accounting

  • Information Technology

  • Leasing

  • Tenant Services

  • and much more!


Our Marketing department is responsible for creating a design and promotional strategy that leaves a lasting impression when you visit the mall.The department is made up of Events, Public Relations, Graphic Design, and Social Media Coordinators. The team works closely with one another to bring all marketing initiatives to life and keep West Edmonton Mall an influential part of Edmonton. 


Our Human Resources department is responsible for finding and retaining the talent at West Edmonton Mall and creating long lasting careers for our employees. This includes creating and implementing training and development programs, ensuring health and safety codes are followed, administration of compensation and benefits, and much more!


Our Information Technology department is responsible for the up to date expansion of technology used in West Edmonton Mall. Whether it is helping its employees with their workstations, to designing and implementing interactive mall maps and search engines, to real time social media communication with our guests, our IT department is hard at work 24/7 to ensure we are always connected.


Our Leasing department is responsible for bringing in new and trendy tenants and maintaining positive, long-lasting relationships with them. West Edmonton Mall is proud to offer an abundance of services to our guests and is always searching for new ways to keep our guests happy and coming back.

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