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Date Listed 30-Nov-16
Address Edmonton, AB T5H3J7
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Job Offered By Professional Employer
Company avenue living
Job Type Full-Time
Veteran Friendly Learn More

Are you a customer service focused self-starter? Are you motivated by measurable challenges and achieving results? Are you looking for a career where you can decide how much you can earn?
We are looking for a Resident Relations Specialist to build positive relationships with our residents who call Avenue Living home through exceptional customer service while collecting monthly rent payments, renewing expiring leases, enforcing policy and lease compliance and solving tenant concerns. A high level of presence in the properties is required to maintain relationships and understand tenant needs. If you are a target focused over achiever, this is the role for you!
Main responsibilities include:
• Provide exceptional customer service to existing tenants, ensuring they are comfortable in their homes and addressing issues that may arise
• Plan and execute customer appreciation events
• Regular presence in properties, walk through buildings, inspections of suites, identifying potential issues
• Creating work orders for maintenance concerns
• Lease renewals and renewal inspections as per expiry schedule
• Collection of revenue- rent collection, tenant account maintenance, adjustment requirements, Electronic Fund set up, etc.
• Initiating and executing evictions following guidelines as set out
• Tenant move outs including all paperwork and filing of documents with head office, collection of avenue living property
• Understanding the local multi-family housing market
• Know your assets and what they offer to your tenants
• Reach monthly targets including renewals and collections
• Other duties as required

Knowledge, Skills and Abilities: Successful Resident Relations Specialists will possess the following:
• Excellent customer service experience (min 2 years in previous roles)
• Ability to manage difficult personalities and situations
• Excellent communication skills coupled with a very strong attention to detail
• Ability to multi-task, work remotely (outside of the office) with supplied technology (ie, Smart phone, laptop)
• Ability to meet physical demands of our buildings (3 story walk ups, stairs, no elevators etc.)
• Above average computer skills with applied experience in previous roles
• Previous collections experience is considered an asset
• Familiarity with the RTA/LTA is considered an asset
• Must possess a valid driver’s license and have own transportation
• Must be able to successfully complete a criminal background check

avenue living, a fast-paced, fast-growing owner and operator of apartment buildings in Western Canada. Backed by our entrepreneurial spirit, passion and commitment to great customer service and satisfaction, we have acquired a portfolio in excess of 4000 apartments since our inception in 2006 and are continuing with this aggressive growth plan. To support this growth we are seeking to welcome the right candidate into our family. Our people are our unique business

• Industry leading incentivized pay structure;
• Employee Benefits package;
• Tuition Reimbursement;
• Casual work environment;
• A leadership team dedicated to every employee’s development and success;
• Challenging team work environment that demands innovative thinking;
• Exciting opportunities in a dynamic and rapidly-expanding company
• Opportunities for career growth…we mean it!

Our commitment is to our people…because it is our people that decide our direction through hard work, a passion for customer service and always keeping in mind that we are part of a team. Together we succeed. the avenue to your next career opportunity awaits – let’s redefine your impossible and discover your true potential!
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