About the Poster
Sign in or register to see this poster's details, including:
  • When they joined Kijiji
  • How quickly they respond
    Close
    Typical response time is a range that is based on a poster's overall reply activity, through either email or in-app messaging. Learn more
  • Other ads they have posted
  • Phone number (if available)
Contact Poster

Important Safety Warning:

Avoid fraud by meeting all sellers in-person to pay for items. Kijiji does not offer any transaction or payment services. Read More Safety Tips

Date Listed 22-May-17
Price
$5.00
Address Edmonton, AB T5X3P8
View map

For Sale By Owner

DIFFICULT PEOPLE is the book for learning how to handle stressful situations and how to defuse tensions calmly and with professionalism. The book outlines useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations, including angry customers, annoying subordinates, co-workers and bosses:sarcasm and The Silent Treatment;abusive language or behaviour. DIFFICULT PEOPLE is a must reading for anyone in business.
-180 pages
-good condition
Sponsored Links:

My Favourites ()

Recently Added: