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Date Listed 22-May-17
Address Edmonton, AB T5X3P8
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For Sale By Owner

DIFFICULT PEOPLE is the book for learning how to handle stressful situations and how to defuse tensions calmly and with professionalism. The book outlines useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations, including angry customers, annoying subordinates, co-workers and bosses:sarcasm and The Silent Treatment;abusive language or behaviour. DIFFICULT PEOPLE is a must reading for anyone in business.
-180 pages
-good condition
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