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Date Listed 24-Nov-16
Address , Oakville, ON,
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Job Type Please Contact

Employee Group: Support Staff
Faculty/Department: Student Affairs
Campus: Trafalgar (May be assigned activity at any Sheridan campus)
Reference Number: 16/S/100
Payband: J
Hourly Range: $35.70 - $41.39
Hours/Week: 37.5
Hours: 8:30am - 5:00pm
Application Deadline: Open until filled
Application Details: This is a temporary replacement position that may continue up to May 2017.

Reporting to the Associate Dean, Student Development, the incumbent is the senior support staff member of the Student Advisement Centre team. The incumbent is responsible for project management taking a lead role in the creation, coordination, delivery and ongoing evaluation of Sheridan's First Year Student Success Program including New Student Orientation. The incumbent also advises students who are unclear about next steps regarding any aspect of their Sheridan experience.

Specific Responsibilities Include:

  • Performing internal and external research, analysis to determine appropriate program content, methodologies of delivery and presenting to internal partners; securing continuous involvement and commitment of departments;

  • Creating and executing internal and external communication plans; Completing operational review and evaluation;

  • Providing initial career advising to students regarding program choice clarity;

  • Coaching students (through one-on-one, in small group meetings and in workshop settings) through barriers that are preventing them from succeeding academically; providing explanation of options and assisting students to prioritize and develop course of action plans that lead to effective solutions; referring students when necessary;

  • Developing, implementing and facilitating training sessions for junior staff;

  • Establishing and maintaining effective communication and collaboration with internal community; conducting individual meetings/interviews to: gather program, process and student information; educate on the services/resources of Centre; identify gaps in services; explore opportunities to enhance the student experience;

  • Facilitating group meetings and case conferences to resolve student issues/problems and/or problematic processes;

  • Conducting research and performing analysis of student data to deliver information (i.e. user statistics, trends, etc.);

  • Developing and overseeing Peer Advisor roles related to New Student Orientation and First Year Experience Programs; developing, facilitating and maintaining training programs for Peer Advisors/Mentors; assisting with recruitment, performance evaluation, assignment of workload and provision of support/direction of mentors;

  • Determining methodology for data collection, conducting research and analysis and creating associated documents;

  • Developing and delivering Sheridan wide student success and retention initiatives;

  • Performing other related duties as assigned.


The successful candidate will possess a 3 year degree in Business, Social Science, Psychology or related field, along with 5 years of progressive experience in an educational environment or a combination of educational and social services environments (or an equivalent combination of relevant education and experience). Experience with the following is required: assessing and advising clients; preparing and presenting educational topics to groups; writing and delivering training programs to groups of staff; designing and writing policy and procedural manuals; collecting, recording, analyzing, reporting and presenting statistics. Experience in the development and coordination of New Student Orientation programs and First Year Experience Programs and Student Success initiatives aimed at retention and academic success is preferred. The successful candidate will have demonstrated success in a project management role. Experience in institution wide program/project planning will be considered an asset. Excellent verbal and written communication skills, effective listening, probing and assessment skills are essential. Strong statistical and analytical skills as well as highly developed program development experience and demonstrated presentation skills are also necessary. The incumbent must possess exceptional customer service skills and a 'client first' philosophy. Experience using a Customer Relationship Management software program will be considered an asset.

Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.

Note: Copies of educational credentials is requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.
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