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Date Listed 01-Dec-16
Address , Waterloo, ON,
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Job Offered By Professional Employer
Company Employment Office
Job Type Full-Time

About WatServ
Waterloo Managed Software Services Ltd. and Waterloo Managed Software Services USA Inc.(WatServ) is one of the world&'s largest providers of Cloud Computing for hosted Microsoft Dynamics ERP and CRM products. These products include Dynamics AX, NAV, GP, and CRM. Headquartered in Waterloo, Ontario, we have operations across Canada, Europe, and the United States.

About the Opportunity
WatServ currently has an opportunity for a Senior Support Administrator to join our 24/7 global support team on a full-time basis. Ideally based in Waterloo/Kitchener area, qualified candidates from other parts of Canada will also be considered.

We're a full-service, premier provider of cost-efficient IT outsourcing, managed hosting and consulting services. We help companies implement, manage and optimize their enterprise business systems and infrastructure.

In this role, you'll define, refine and document our support and change management processes, and standards, as well as communicate with customers and assist them with their needs. The Senior Support Administrator will also be involved in managing and expanding the internal support systems and support ticket queue for the company.

The Ideal Candidate
This role is well suited to a consummate and creative problem-solver who is able to identify, document and methodically troubleshoot problems. You will bring with you:

  • 5+ years of experience in a direct customer support "help desk" role
  • 2+ years of management experience
  • Technical experience in the IT industry
  • ITIL Certification is an asset
  • Microsoft Dynamics ERP experience
  • ConnectWise/CRM or a complete service desk and ticketing system experience

Excellent communication skills (written and verbal) are imperative for success in this role, as is the ability to multitask and prioritize workflow in a fast moving environment.

Most importantly, you'll be passionate about technology and enjoy working in a team environment. If you consider yourself to be professional, diligent and reliable, and you love brainstorming ideas as a team, then this is a great opportunity for you!

About the Benefits
As the successful candidate, you can expect to receive a competitive salary that is commensurate with your skills and experience. You'll also receive access to our comprehensive employee benefits plan.

We're an innovative company that understands that today&'s technology is tomorrow&'s architecture. We're excited to use the newest technology and adapt quickly to industry trends. As an employer, we want you to enjoy a rewarding and challenging career with lots of growth potential.

Use your knowledge, skills drive to build a success career with WatServ - APPLY NOW!
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