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Date Listed 29-Nov-16
Address , Orléans, ON,
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Company HOME DEPOT CANADA
Job Type Part-Time

It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it's an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world's largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.

Job Description

Position Purpose:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Position Responsibilities:


  • We're looking for the type of associates who can tap into their inner orange by:
  • Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
  • Asking open ended questions about customers' projects in order to determine their needs and level of expertise .Be enthusiastic with the customer, when necessary, handle several customers at once
  • Thanking customers for shopping at The Home Depot
  • Answering questions about merchandise according to the customers' level of expertise
  • Escorting customers to appropriate merchandise, regardless of department
  • Describing features and benefits of merchandise
  • Explaining the steps needed to complete projects and the products needed
  • Acquiring beginner product knowledge in adjacent departments
  • Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them
  • Turning over customer to Sales Specialist when needed
  • Communicating to the Fulfillment and IAs about out of stocks
  • Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction
  • Executing daily stock maintenance: all products are signed, displayed, lit and clean
  • Doing light shelf facing maintenance outside of store power hours
  • Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)
  • Ensuring that aisle end caps and counter promotions are clean, presentable
Experience/Knowledge Required:

The kind of orange we're looking for will possess:


  • Ability to work a flexible schedule including evenings and weekends
  • Excellent communication skills and customer service skills
  • Excellent decision making ability and problem solving skills
Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.
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HOME DEPOT CANADA
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