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Date Listed 17-Oct-16
Address , London, ON,
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Company Shoppers Drug Mart
Job Type Full-Time

Job Ref 2016-128
Job Type Full-time
Pharmacist - Operations Manager, Medisystem, London, Ontario

Efficiently manage Pharmacy operations including managing staff, budgets, and equipment to deliver effective pharmaceutical care, maximize dispensary profitability, and productivity.


Pharmacy Operations:
  • Ensure staff present a professional image and provide friendly customer service to foster relationship building.
  • Ensure prescriptions are processed using the triple check method and in accordance with professional and legal requirements.
  • Ensure proper storage and security of pharmaceuticals.
  • Ensure narcotics and controlled drugs are properly received and recorded.
  • Minimize medication incidents according to company policies and procedures. In the event of any incident, ensure proper documentation and follow-up.
  • Maintain inventory to achieve projected inventory turns.
  • Ensure staff participates in appropriate training programs and encourage them to share their learning with other team members.
  • Ensure professional profiles for all patients are complete and receive an on-going maintenance in a timely manner.
  • Ensure patient confidentiality and privacy are protected.
  • Ensure all staff members perform their job duties within satisfactory levels.
  • Assist in setting performance goals for the operation.
  • Provide on-going staff guidance and training/development.
  • Ensure staff understand and adhere to company policies and, if necessary, take appropriate action for any violations.
  • Conduct regular team staff meetings to improve performance.
  • Conduct staff performance reviews in consultation with the Human Resources Department.
  • Ensure timely and accurate completion of billings and reporting.
  • Review operations and performance indicators.
  • Ensure maintenance of a proper work environment and office security.
  • Maintain a good working relationship with other departments and members of the management team.
Inventory and Record Keeping:
  • Maintain adequate inventory levels of all pharmaceuticals utilizing inventory control systems to guard against “out of stocks” or “overstocks”.
  • Work to maximize gross margins.
  • Ensure pricing of pharmaceuticals.
  • Monitor expired inventory and ensure proper handling of these items to minimize financial loss.
  • Ensure invoices/packing slips are checked prior to forwarding to Accounts Payable.
  • Maintain proper records for Pharmacy Operations according to regulations.
  • Maintain adequate operations and office supplies.
  • Supervise or assist in the taking of inventory.
Human Resources:
  • Assist Human Resources to determine staff requirements, recruit and hire new employees.
  • Provide New Employee Orientation for new hires.
  • Ensure proper training of new employees.
  • Work with Human Resources to administer work policies and procedures, including attendance, breaks, vacations, incident reports, conflicts, sick leave, and leaves of absence.
  • Conduct three-month and annual performance appraisals and wage reviews in consultation with the Human Resources department.
  • Provide continuous performance feedback to staff.
  • Organize staff work schedules.
  • Supervise and provide leadership to develop team spirit.
  • Conduct regular staff meetings to ensure effective communication and employee motivation.
Experience Required:
  • Ontario Pharmacist license in good standing
  • Three years of retail, hospital, or long-term care pharmacy experience
  • Three years of management or supervisory experience.
  • Effective written and verbal communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational and multi-tasking skills
  • Ability to delegate responsibility
  • Team player and Leadership skills
Accommodation is available upon request for applicants and colleagues with disabilities.


Requisition Number:
Shoppers Drug Mart

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,250 independently owned and operated Shoppers Drug Mart/Pharmaprix stores across Canada.
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