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|Address||, Peterborough, ON,
|Job Offered By||Professional Employer|
The Vision Centre Manager is responsible for all day-to-day activities affecting the people, operations and merchandise in Division 30. The Vision Centre Manager must also see that the Vision Centre operates according to Wal-Mart policy, professional standards, provincial and federal regulations.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. .Administer, support and represent the core corporate values of Respect for the Individual, Service to our Customer and Striving for Excellence. .Manage and control the P&L, claims, shrink, inventory and markdowns. .Perform personnel duties including interviewing, scheduling using Customer Service Scheduling (CSS), evaluations, training and coaching with support from the Store Manager. .Establish and develop strong working relationships with Division 1 Management and the Professional Services District Manager. .Provide training to Vision Centre personnel to ensure their education of lenses, frames and contact lens products. .Responsible for the regular care of the Vision Centre to ensure a proper appearance and hospital clean environment for Staff, Patients, and Doctors. .Execute competition surveys, marketing and merchandising plans. .Work closely with the Store Manager, District Manager and Optical Buyers to increase Vision Centre sales and ensure Wal-Mart&'s merchandising standards are maintained. .Supervise, manage, and direct workflow to ensure quality Customer service in the Vision Centre. .Review records and reports to determine compliance with Wal-Mart operational expectations. .Participate in weekly Store Management meetings. .Operate Vision Centre computer, register equipment and other assigned tools. .Protect company assets.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Customer Centered: Actively strives to provide excellent Customer service. Seeks to meet Customer needs and demands. Remains calm and professional when dealing with Customers. Reviews complaints from internal/external Customers and takes action to remedy the complaint. Adaptability: Being open to change (positive or negative) and to considerable variety in the workplace. The extent to which one is comfortable with change, being adaptable and flexible at work. Refers to the tendency to see other perspectives and points of view and to modify behaviour accordingly versus being rigid and preferring things stay the same. Analytical: Analyzing information and using logic to address work or job issues and problems. The degree to which one is able to synthesize a lot of information and to see patterns and relationships in seemingly unrelated data. Refers to the ability to thoroughly gather data, analyze it critically, and solve complex problems. Dependability: Being reliable, responsible, and willing to fulfill obligations. The extent to which one can be counted on to deliver on all promises and be accountable for results, whether good or bad. Refers to the tendency to see things through to completion and behave responsibly. Detail Orientation: Being careful about detail and thorough in completing work tasks. The extent to which one is highly organized, neat, clean, deliberate, and exacting. Refers to the tendency to make plans and execute them precisely, keeping track of a wide variety of details. Leadership: A willingness to lead, take charge, and offer opinions and direction. It refers to the degree to which one is assertive, persuasive, enthusiastic, and willing to take charge. It refers to the ability to commit to inspire others to action and to pursue team goals with vigour and urgency. Optimism: Having a predisposition to experience positive states, such as joy and happiness, and the expectation that one will experience good outcomes in life. Judgment: The degree to which one is able to analyze typical business problems and determine appropriate courses of action. It refers to "street smarts," or what is often called "common sense," and to the ability to differentiate between effective and ineffective solutions to common problems. Critical Thinking: The ability to analyze problems, integrate information from a variety of sources, and to think problems through critically, looking at all possibilities. Basic Reading Skills: Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. Verbal Communication Skills: Ability to communicate effectively to maximize accuracy in the delivery of patient care.
Licensing & Other Qualifications
.Completion of a Diploma in Opticianry. .Licensed by the relevant Provincial College of Opticians is preferred. .2 years experience as an Optician is preferred.