Remote Support Team Manager

Job Description:Job Description OPPORTUNITY: Become part of a newly created team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL:You get to manage a group of 20-30 techs that you select, hire & train. This is YOUR team. Enjoy the sense of purpose and fulfillment one gets in helping others reach their career goals as a result of your mentorship, leadership and support. DESCRIPTION: Our firm is growing and hiring a small group of Support Managers that will be responsible for recruiting, hiring, training and managing their own individual group of IT support techs in the delivery of technical support for Fortune 1000 organizations. WHO WE ARE:theITSupportCenter, LLC is an industry-leading provider of expert technical support for Fortune 1000 organizations. Organizations around the world trust theITSupportCenter, LLS for providing high-touch, white-glove support for their employees' corporate IT, business software and mobile devices. Our support covers technical details, client access questions, remote configurations as well as "how-to" questions for a variety of topics including Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc. OPPORTUNITY: The responsibilities of each Support Manager includes:Conducting phone interviews of potential remote techsExtending video offers to new techsDesigning documentation for standardized support proceduresIdentifying and documenting opportunities for process improvementOn-Boarding newly hired techsMentoring & managing a group of 20-30 IT techs providing remote support LOCATION:theITSupportCenter, LLC's organizational structure provides for Support Managers to work from home - 100% of the time. HOURS:Choices include Monday to Friday, 8am to 5pm, 9am to 6pm and 9:30am to 6:30pm. COMPENSATION SalaryBenefits (Paid Time-Off & Healthcare)Annual Bonus REQUIREMENTS (no exceptions):Home Environment:Private home office with a door to create a confidential environment during work hoursHigh speed internet access (MUST have Cable or FIOS, NO DSL, NO Dish)Dual monitorsPC that is less than 5 years oldDesktop Computer (not a laptop) running Windows 10 or 11 operating systemActive webcam for working hoursManagement/leadership:Prior management experienceHire/fire experiencePersonality/General Skills:Comfort speaking to customersStrong attention to detail is criticalStrong writing skillsTechnical background:CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUSAgents must have expertise in server environments, standard network arrangements, and security concepts.Lover of all things tech Company Description theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.Company Description:theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Job ID: 32708993
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The ITSC