District Operations Manager

FirstOnSite is looking for an experienced & hard-working District Operations Manager (OM) to be part of our growing Corporate team!

Position Summary:

The Operations Manager is to carry out the mission, plans and initiatives as set out by the Director of Operations in conjunction with the Senior Management team, in order to achieve the goals and objectives of the Company’s strategic plan. The Operations Manager primary focus in on service delivery (KPI’s) and Gross Profit maximization. They will provide training to the Project and Construction Managers as well as analytical review of large project estimates and completed jobs which did not achieve target.

Primary Responsibilities:

• OM will support the BM’s to ensure a top notch team of PM’s and CM’s are trained and equipped to get optimal results.
• Support that the company health and safety policies and procedures are followed for FOS personnel and sub contractors (in as much as they are connected to that).
• Highly focused on GP margin targets for the branches (in partnership with BM and Dir. Of Ops.)
• Shared responsibility with BM for meeting branch GP targets.
• Ensures draws are planned on large projects.
• Conducts exception invoice review.
• Reviews closed low margin jobs.
• Approves high value estimates.
• From time to time as items are identified in job reviews, the OM will work in partnership with Business Development & Operations to influence customers SLA’s and KPI’s, including negotiation and analysis.

Qualifications & Experience

• Minimum 5 years’ experience in Restoration Industry.
• Proven job related success in a project/construction management role.
• College Diploma in Business Administration or Finance or certification in a recognized trade; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• IICRC certifications. WRT, SMRT, AMRT, ASD
• Skilled at planning, directing, supervising and coordinating.
• Working knowledge of Xactanalysis & Xactimate
• Strong communication skills, both written and verbal
• Proficiency in MS Office (Excel, Word and Outlook).

FirstOnSite Restoration is the largest independent disaster restoration company in Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry, residential, commercial and industrial customers. With coast-to-coast coverage and 24/7 emergency service, we offer a wide range of services that remediate conditions caused by fires, floods, winds, mould, environmental hazards, accidents and other casualties at any type of facility.

Do you have what it takes to be part of the FirstOnSite team? We look for the following key attributes in our team members:

• Customer Focus
• Dependability
• Productivity
• Quality

Why choose to be part of the FirstOnSite team?

• Exceptional extended health plan including medical, dental and vision.
• Employee Assistance Program
• Group RRSP program
• Paid time off
• Educational assistance, professional development, and internal growth opportunities
• Opportunity for National career movement
• Healthy work/life balance

Interested candidates whose resume and cover letter best demonstrate how they meet the qualifications of the position will be contacted for an interview. Candidates must be able to provide a clear criminal background check to be eligible for hire.
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We protect, preserve and restore order. We put things right – the right way – each and every time