Director of Operations

FirstOnSite is looking for an experienced & hard-working Director of Operations to be part of our growing Corporate team!

Position Summary:

The Director of Operations is to carry out the mission, plans and initiatives as set out by the Senior Management Team in order to achieve the goals and objectives of the company’s strategic plan.

The Director of Operations provides the overall leadership, motivation and management, at the regional level, to positively impact branch operations, estimating, sales, rebuild, administration and maintenance of adequate GP levels. The Director of Operations promotes and implements FirstOnSite standard operating procedures at all levels as the most efficient path to standardization.

Primary Responsibilities:

• Build and manage relationships with partners, team members and customers.
• Lead business development, emergency and construction activities within your district.
• Promote a proactive sales and business development culture in your district.
• Ensures all accounts receivable are collected within the establish guidelines.
• Build, lead and deploy the team with the goal of achieving the objectives of our corporate strategic plan.
• Ensure that the company health and safety policies and procedures are followed for FirstOnSite personnel and sub-contractors.
• Work closely with the BM and operations management to review branch and district resources and to share resources as required.
• Complete performance reviews.
• Drive performance in branches through employee feedback and follow through by implementing training and development plans.
• Delivers and supervises GP margin targets for the branches.
• Responsible for meeting branch EBITDA targets.

Qualifications & Experience:

• Skilled at planning, directing, supervising and coordinating.
• Minimum 3-5 years’ experience in the restoration/emergency industry.
• Proven job related success in a construction management role.
• Strong communication skills, both written and verbal.
• Proficiency in MS Office (Excel, Word and Outlook).
• College Diploma in Business Administration or Finance or certification in a recognized trade; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.

FirstOnSite Restoration is the largest independent disaster restoration company in Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry, residential, commercial and industrial customers. With coast-to-coast coverage and 24/7 emergency service, we offer a wide range of services that remediate conditions caused by fires, floods, winds, mould, environmental hazards, accidents and other casualties at any type of facility.

Do you have what it takes to be part of the FirstOnSite team? We look for the following key attributes in our team members:

• Customer Focus
• Dependability
• Productivity
• Quality

Why choose to be part of the FirstOnSite team?

• Exceptional extended health plan including medical, dental and vision.
• Employee Assistance Program
• Group RRSP program
• Paid time off
• Educational assistance, professional development, and internal growth opportunities
• Opportunity for National career movement
• Healthy work/life balance

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, FirstOnSite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Interested candidates whose resume and cover letter best demonstrate how they meet the qualifications of the position will be contacted for an interview. Candidates must be able to provide a clear criminal background check to be eligible for hire.
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We protect, preserve and restore order. We put things right – the right way – each and every time