Service writer

The Pelletier Group of companies is looking for customer-focused Automotive Service Writer with strong technical knowledge and a track record of accurately diagnosing customer concerns, coordinating repairs, and delivering clear communication. Skilled at balancing customer satisfaction with shop efficiency and revenue goals. You will be working in our Mechanical, Tire and Glass divisions. Key Responsibilities: Greet customers, assess vehicle issues, and document concerns clearly for technicians Prepare accurate repair orders, estimates, and timelines Communicate recommended services, costs, and priorities in a transparent way Coordinate workflow between customers and technicians to ensure timely completion Handle warranty claims and liaise with parts suppliers Process payments, invoices, and maintain service records Resolve customer concerns and ensure high satisfaction levels Compensation: Benifit package and RRSP contribution Salary range $60,000-$80,000 dependant on experiance. Please apply to info@pelletiersautobody.com