Hiring Customer Accounts Supervisor
- Naughty Paw
- Job Type
Company Introduction Naughty Paw is a comprehensive pet shop which offers various pet accessories and provides exceptional services regarding spa, grooming, cleaning for dogs, cats, and small animals like rabbits and guinea pigs. We also selling pet’s product such as foods, clothes, toys and other accessories. We were founded in 2018, right now we are going to expand our store to attract more customers such as pets hotel, doggie day camp, dog training and pets day care etc. We have been delivering top quality services for pets and their owners to help them explore enjoyable journey altogether.
Company Operating Name: Naughty Paw Legal Name : 3314300 NS Ltd.
Work Location: 6260 Quinpool Rd., Halifax, NS B3L 1A3
Job Title: Customer Accounts Supervisor (NOC 6314)
Job Type: Full-Time, Permanent
Salary: $20/Hour, based on 40 hours per week
Working Hours: Monday-Friday 10:00AM-6:00PM
Required Language: Fluent English
Starting Date: As soon as possible or to be arranged
Number of Position: 1
1.Supervise and coordinate the overall customer account and service activities, including reviewing accounts information, providing solutions for customer concerns, solving escalated customer complaints sensitively and professionally. 2.Maintain and update loyalty customers, vendors and suppliers accounts and database, ensure the accuracy and reliability of the information, and provide ongoing customer and informational supports. 3.Manage customer account information system, including entering customer orders, processing payments, planning deliveries or service schedules, sending invoices, organizing source documents, and following up if payments are problematic. 4.Respond customer inquiries regarding billing, service, new offering, and product features; Analyze customer data and frequently asked questions to improve customer experience. 5.Develop in-depth products and services knowledge to resolve relevant customer issues, including identifying customers’ needs, providing professional suggestions, troubleshooting the root causes of the complaints, offering corrections, adjustments, and alternatives, and follow up the customer satisfaction. 6.Review customer orders for accuracy and completion, and communicate with sales team regarding any customer issues for continuously improvement of service standards. 7.Establish, develop and monitor the membership accounts and system, register pets and owners information, maintain the service records, coordinate all standardized event planning, and provide the ongoing support of member service and service provider schedules and updates. 8.Evaluate customer loyalty program by conducting monthly performance review and generating management report to analyze customer satisfaction and engagement. Coordinate with other team to better design and evaluate customer service guidelines. 9.Manage store’s personnel schedule to ensure timely customer service delivery; Approve and adjust employee time off to provide employee-friendly work environment. 10.Represent the brand, maintain a professional, competent, empathetic and positive demeanor to customers and other colleagues at all times. 11.Participate in new employee recruitment, orientation, training and evaluation. Provide instruction and guidelines for company policies, customer service standards operations, and appropriate information management. 12.Monitor the inventory of office supplies and store equipment. Arrange regularly delivery and maintenance to ensure smooth store operation and improve efficiency.
Requirements: 1.Minimum three years’ work experience as a Customer Accounts Supervisor. 2.Minimum college diploma or equivalent is required. 3.Strong conflict resolution and problem solving skills, be able to deal with customers from various backgrounds sensitively, tactfully, and professionally in a timely manner. 4.Punctual oriented, proven exceptional time management skill and organizational skill to work in a fast-paced environment without compromising effectiveness. 5.High attention to detail and accuracy, ability to maintain information confidentiality. 6.Ability of self-motivation, be able to comfortably work independently or within a team by demonstrating strong interpersonal skill. 7.Ability to continuously develop, monitor, and evaluate customer and information service database and system to optimize the work flow and improve customer satisfaction. 8.Excellent verbal and written communication skills in English. 9.Proficient with using MS Office including Word, Excel, and PowerPoint. 10.Experience in the CRM platform is required.
How to apply: Please send your resume to the following email address: firstname.lastname@example.org Attention: HR Department www.naughtypaw.ca