Bilingual Customer Service Representative

Job Description:Job Description Tenure - Full Time, Permanent Title - Bilingual Customer Service Rep. Location - Bradford, ON Workplace Type - Onsite Hours - 9 am -5 pm Pay Rate - $25/hr. Key ResponsibilitiesHandle incoming requests from wholesale customers concerning future and refill orders via web portal, phone, or email, and address inquiries from end consumers regarding their e-commerce purchases.Perform fundamental duties including customer verifications, processing orders/returns, and addressing various applications, processes, forms, and requests for information.Resolve inquiries from customers/end consumers regarding their orders, with a focus on satisfying product requests even when items are no longer available, by suggesting alternative products in inventory.Process orders, which may involve providing order invoices or managing returns for credit.Generate and prepare records/reports in the computer system related to product sales/availability, aiding in communication with customers and end consumers.Promptly and accurately direct or inform the appropriate personnel about any complaints regarding specific products or services provided, as well as questions regarding customer accounts.Report communication trends both external and internal to supervisory personnel.Collaborate with individuals responsible for customer sales, such as Sales Agents, Web Product Coordinators/Marketers, and wholesale/end consumers order generation, inventory management, order fulfillment, transportation, and follow-up on customer order progress and delays.Transfer incoming calls after addressing complex inquiries and verifying the accuracy of information to the appropriate staff. Screen/forward calls and messages to the relevant individuals and maintain accurate records of calls/messages. Requirements:High school diploma or post-secondary diploma from an accredited institution.Fluency in French (Quebecois French preferred).Previous experience in customer service or call center roles.Basic proficiency in Microsoft Office and computer skills. QUALIFICATIONS:Strong verbal and written communication skills in both French and English.Organizational skills and the ability to prioritize tasks effectively.Problem-solving abilities and a customer service-oriented mindset.Excellent interpersonal skills, including active listening, validation of concerns, taking responsibility for actions, and follow-through.Capability to work collaboratively and respectfully in a team environment within an office setting.Capacity to cultivate and sustain positive working relationships with all organization members.

Job ID: 34134714
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Arrow Workforce Solutions