FR / EN Customer Service Representative

Job Description:Job Description Position Title: Bilingual Customer Service Representative + Onsite (FFF) Date: March. 2024 Location: Montreal, QC Company: Discover Communications Inc. Department: RogersDirect (FFF) Description: Discover Communications Inc. a primary business vendor for Rogers Communications Canada Inc. is looking for someone like you to fill a Customer Service Representative role. Your objective will be to support new and/or our existing customer base within your assigned regional areas. This will also include supporting the Rogers sales/service teams with respect to RogersDirect and the processing/execution of orders in association with Rogers Communications Canada Inc. Responsibilities: · Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfaction · Build, manage and maintain positive business relationships through open and interactive communication including emailing and inbound/outbound calls · Embrace change in a fast-paced, performance driven team environment · Coordinate with appropriate teams the timely resolution of all customer issues · Process customer orders accurately based on specifications and terms (e.g. Enterprise or Government accounts) within a timely manner · Provide post-sales support · Deal with conflict resolution with emphasis on customer retention · As required from time to time, assist with onsite device deployment activities · Ability to: o Learn the various MDM (Mobile Device Management) solutions o Provide customers with data transfer solutions and the associated support o Understand the array of wireless products available to better support our customer as required · Perform other job related duties as assigned or required including creating Reports for their manager. · Have access to a personal vehicle and hold a valid driver’s licence. · Participate in customer onsite device rollout activities in the Greater Montreal Area and out of province if required. Minimum Qualifications: · Completed high school diploma or higher · Minimum 3 years customer service experience · Available to work on a flexible schedule; days and evenings to meet customer demand · Excellent active listening and communications skills · Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment · Highly organized, ability to multitask and prioritize to optimize results · Ability to work both independently and within a team environment · Strong computer skills (Windows and internet navigation) and comfort working with wireless devices · Punctual and committed to work schedules · Open to Occasional Travel/Vehicle Required Preferred Qualifications: · Experience in a telecommunication role · Bilingual (English & French proficient) reading/writing is a requirement · Post-secondary diploma/degree an asset Schedule/Terms of Employment: Full Time Start Date: a.s.a.p. Work Location: Montreal, QC Travel Requirements: May include travel within Canada. Posting Category/Function: Contact Centre & Customer Service Salary: $38,000.00 to $42,000.00 /year based on experience and aptitude. Company Description Discover Communications Inc. fulfills mobile telephone orders for Rogers Communications Inc..Company Description:Discover Communications Inc. fulfills mobile telephone orders for Rogers Communications Inc..

Job ID: 20668455
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Discover Communications Inc.