Bilingual (French and English) Service Desk Technician - Markham

Posted
Markham, ON, (View Map)
  • Job Type
    Contract
  • defaultCompany
    Kijiji

Description

Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 4-month assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $24.65 per hour.

Responsibilities:

Primary duties include:
- Providing technical troubleshooting with a focus on first call resolution
- Taking ownership of all support requests through to resolution
- Properly document and track all contacts using a ticketing system
- Provide password reset assistance
- Severity incident reporting, triage and escalation
- Providing ‘how to’ instructions and guidance regarding all business applications
- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.

Other daily duties will include:
- Following procedures as related to standard technical troubleshooting
- Incident escalation to various departments and vendors as needed
- Work in coordination with 3rd party vendors for co-managed applications
- Imaging laptops and installing software
- Distribute application packages throughout a MS SCCM infrastructure
- Participate in and contribute to new process documentation
- Participate in project work

Advantages
• Work for a well-known insurance company
• Earn $24.65/hr
• Markham Location
• Work full-time hours
• 4 month contract with possibility of extension




Qualifications
- Bilingual (French and English)
- Excellent verbal and written communication skills
- Strong customer service skills with the desire and ability to exceed customer expectations
- 2-4 years’ experience in an IT Help Desk or Service Desk environment
- 2-4 years’ experience supporting common Desktop applications and related hardware technologies
- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department
- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products
- Tech savvy with working knowledge of office automation products, databases and remote control
- Experience using incident tracking tools (Ticketing Software)
- Acute attention to detail
- Strong team player
- Friendly and professional

Experience/Skills Preferred
- Conversational French is preferred.
- ITIL Foundations v3 / v4 certification would be an asset
- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement
- Insurance industry fundamentals would be an asset but is not a requirement

Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
• Work for a well-known insurance company
• Earn $24.65/hr
• Markham Location
• Work full-time hours
• 4 month contract with possibility of extension

RESPONSIBILITIES


QUALIFICATIONS
- Bilingual (French and English)
- Excellent verbal and written communication skills
- Strong customer service skills with the desire and ability to exceed customer expectations
- 2-4 years’ experience in an IT Help Desk or Service Desk environment
- 2-4 years’ experience supporting common Desktop applications and related hardware technologies
- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department
- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products
- Tech savvy with working knowledge of office automation products, databases and remote control
- Experience using incident tracking tools (Ticketing Software)
- Acute attention to detail
- Strong team player
- Friendly and professional

Experience/Skills Preferred
- Conversational French is preferred.
- ITIL Foundations v3 / v4 certification would be an asset
- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement
- Insurance industry fundamentals would be an asset but is not a requirement


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