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Totem Resorts is seeking a year-round Reservations Coordinator

Posted
Sioux Narrows, ON, P0X 1N0(View Map)
  • Company
    Totem Resorts
  • Job Type
    Full-Time

Description

Spend your summer's & winter on beautiful Lake of The Woods!

Are you looking to make new friends from all over the world, live the Lake Life and make money? Then a job at Totem Resorts is exactly what you are looking for!

We are currently looking for the following position:

TITLE: RESERVATIONS COORDINATOR (Year-round)

Duties and Responsibilities:

The duties of the Reservations Coordinator include but are not limited to the following:

  • Answer telephones in a friendly, professional manner
  • Promote, sell and encourage people to book trips
  • Provide accurate pricing and promotions to our customers through verbal and written communications
  • Record and report bookings to appropriate management
  • Daily recording of customer inquiries, deposits, confirmations, and cancellation
  • Process and record payments
  • Provide timely confirmation and requests for deposits and payments
  • Report and expedite guest requests and requirements through ongoing communication with various departments
  • Schedule and record follow-up correspondence with potential and repeat guests
  • Plan, organize and execute conferences, weddings and corporate events
  • Prepare bulk mailings and correspondence
  • Assist with regular office duties and cleaning
  • Assist Front Desk Personnel with check ins as required
  • Willing to help in other departments

Qualifications:

- Very strong written, grammatical and verbal communication skills

- Great math and mental math skills

- Computer literacy, including but not limited to Excel, Word, Outlook, Google. Experience in Rez Stream or other reservations programs an asset

- Ability to multi-task and prioritize in a high-pressure environment

- Ability to achieve sales standards consistently

- Ability to work as part of a team as well as independently

- Self-motivated

- Strong ability to deal with confidential information in a professional way

- Previous experience with cash, debit, charge accounts

- Reliable and punctual

- Intense attention to detail

- Strong conflict resolution skills, ability to think quickly on the spot

- Vibrant and interesting personality, outgoing and enjoys interacting with guests

- Maintains a professional appearance at all times

The candidate must be willing to relocate for the summer (housing and meals provided) and must have superior math skills as well as verbal and written communication. Previous camp, resort, hotel or sales experience an asset. The candidate must be willing to relocate for the summer (housing and meals provided. This is a year-round postion.


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Totem Resorts
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