Customer Service/Sales Representative - 40K/80K annually
- Northern Saunas
- Type d'emploi
- Temps partiel
Northern Saunas is seeking a part-time Sales and Customer Service Agent to join its growing team. The person hired will be bilingual, result driven, pro-active curious, quick-witted, adaptable, eloquent with great listening skills.
We offer a base salary ranging between 40K-80K/year. Part base salary/part commissions. The average amount of new leads per day is between 8-20 and will constitute a good part of your overall salary. Your ability to generate bonuses/close sales will be directly linked to the quality of your customer service & sales skills and / or to your ability to learn fast.
Note that most of the people who call already have a good idea of what product/model they are looking for and therefore your job mainly consists in helping them make their final decision (through emails, chat requests or phone calls). The job does NOT require you to make cold calls.
Northern Saunas specializes in the design, production and distribution of modular infrared & Finnish sauna rooms both for residential and commercial locations. Our main mission is to transform the lives of our customers making them healthier, happier & stronger through regular saunas use.
The main tasks to be performed for the job are as follows :
- Answer incoming phone calls from potential customers, answer their questions, understand their needs and lead them to a sale. - Respond to requests from our previous customers whether they be general questions related to assembly, equipment failure during transport / delivery or other problems to be resolved. Follow up with them regularly and ensure their satisfaction. - Responding to inquiries from potential customers done through online chat on our website. - Respond to inquiries from potential customers via emails and follow up with them in the following days / weeks. - Place orders in the Shopify interface. - Participate in the creation of informational content such as articles, blog posts and social media, participate in visual content, videos, photos during downtime. - Participate in the development of email marketing by sending various promotional offers and interesting content related to saunas to our list of subscribers.
Skills sought for the job:
- Bilingualism, mainly English (French and English) - Strong interpersonal skills for sales and customer service - Good listening skills - Eloquence, be an effective communicator verbally and in writing - Being proactive and in "the action" - Natural curiosity and willingness to learn - Being driven by results and performance - Being a good negotiator or wanting to develop that skill - Being calm and confident